Definition Of Customer Service Skills
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Definition Of Customer Service Skills
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What is customer service Customer service is a team that helps customers solve problems they encounter with a business s products or services As a customer service representative you may help a customer before or after they complete a purchase Some duties may include Asking and answering a customer s questions Customer service skills are a set of behaviours, practices and traits that you rely on to create a positive experience when interacting with your customers. Whether you interact with them on the phone, in person or through e-mail, you must relate to your customers and provide them with the support they need.
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Definition Of Customer Service SkillsCustomer service refers to support and assistance given before, during and after customers purchase a product or service. It includes a wide range of activities such. Customer service skills are the characteristics abilities and methods used to help customers resolve issues and ensure a positive experience Skilled customer service specialists depend on their interpersonal skills and problem solving abilities to ensure customer satisfaction and assist customers in finding products and services that
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